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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with stats (Payment Submissions)

    Asked by knocksquared on March 18, 2017 at 03:33 PM

    I am trying to figure out why I have 66 of 1000 submissions used and my account just renewed on the 14th or March. There is NO WAY that many submissions have been used in 4 days. I have a record and around 20 were used. Is the Stat section slow to update? Please let me know as I also question the amount of form views also (2804 of 10000 used) ... this is impossible...lol.


    Please let me know whats going on.



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    JotForm Support

    Answered by Chriistian on March 19, 2017 at 03:43 AM

    Hi there,

    I believe this is a duplicate thread of your concern which I already answered in https://www.jotform.com/answers/1095333. Please check that thread to avoid confusion. We will wait for your response there.