What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving the reset password instructions email

    Asked by Winona  on March 18, 2017 at 05:42 PM

    I used the forgot password link, entered my email, seabrz69@gmail.com, and requested a link. It said it was sent successfully. I have not received it. I tried a couple of more times, but did not receive those either. 


    Please fix.. I need to access my account.

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    JotForm Support

    Answered by AIDAN on March 19, 2017 at 05:20 AM

    Hi Winona, thank you for contacting us.

    I have issued a password reset instructions email to your account email. It should be landing into the inbox as I type this answer.

    If you need further assistance please let us know. We will be happy to help. Thank you.