Account over limit

  • Profile Image
    cathijaxs
    Asked on June 25, 2012 at 11:42 AM

    I have reached my limit for secure forms for the month and received an email stating that my forms will be disabled tomorrow unless I upgrade my account.  Will ALL forms be disabled or just the secure form that has reached its limit?  I am not over the limit on my other forms.

    If my forms are disabled tomorrow, will they still be there on the first of the month if I do not upgrade my account?

     

  • Profile Image
    jeanettebmz
    Answered on June 25, 2012 at 07:16 PM

    Your free account has the limit for 10 SSL submission, it doesn't matter if they were generated by one or more forms into your account.

    Once the account gets disabled, the counting will be reset to 0 on the first day of next month and you would be able recieve submission in all of your forms again

    Best regards

     

    Jeanette

     

  • Profile Image
    cathijaxs
    Answered on June 25, 2012 at 07:56 PM

    Thank you, Jeanette.  Can you tell me if I will still be able to use the forms that are not secured forms or will they also be disabled until the first day of the next month?

     

  • Profile Image
    jeanettebmz
    Answered on June 25, 2012 at 08:15 PM

    Hello again

    Like I said, the limit is set to the account , not to forms. In that sense, the whole account will get disabled along with all of your forms until July 1st

    Cheers!

    Jeanette