What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my email ended in the Bounce list?

    Asked by Brendalu on March 19, 2017 at 03:16 PM

    My email somehow is on a Bounce list.  It is my only working email.  Can you try it again?

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    JotForm Support

    Answered by Nik_C on March 19, 2017 at 04:19 PM

    I checked your email address and it ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 554 resimta-po-14v.sys.comcast.net

    I removed it from the Bounce list so you should receive submission emails now. Please check this guide on how to prevent such issues. Also, you can use this guide to check and remove emails from the Bounce list.

    We're sorry for this inconvenience.

    Let us know if you have any further questions.

    Thank you!

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    Answered by Brendalu on March 19, 2017 at 04:46 PM
    Thank you for removing my email from the bounce list.
    I checked the guide to see if there was something I needed to do and the guide was very confusing. Do I have to do anything else to make sure I get emails when forms are sent to me?
    Thank you, Brenda Luksch
    ...
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    JotForm Support

    Answered by BDAVID on March 19, 2017 at 06:41 PM

    Basically, make sure to check your spam folder for any JotForm email, and if you find any, mark them as NOT SPAM. 

    Also, white-list our domain names and sending IP addresses within your email service provider: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Let us know if you need more help.