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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email not beeing sent out on a payment form

    Asked by jamieridler on January 02, 2011 at 05:25 PM

    I have two forms and have set up email autoresponders aswell as notfication emails on both of them. I have set all the settings the same way as I did on a previous form that works fine, but this time round neither form is sending out any emails. Ive looked over the settings again and again and it still isnt working.

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    JotForm Founder

    Answered by aytekin on January 03, 2011 at 08:06 AM

    The emails are only sent after the payment is completed. So, just submitting the first page of the payment form will not send emails. The user must also complete the payment.