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  • Profile Image

    payment and account status...

    Asked by mike on June 25, 2012 at 01:13 PM

    We had a Jotform account back when the system was disabled by "government".  We had all our forms moved to JotFormPro and all was well. We also had to create a new user name "ellapark" at JotFormPro while our old username "ellapark1" was at JotForm.

    Within the past 30 days, our credit card was hacked so we had to switch to a new card.  There were many vendors I had to update but unfortunately, I missed RoboForm...

    I received an email from Plimus.com saying my account could not be charged...I found it quite difficult to figure out how to change the card on file so I logged an issue (39167 with order reference 64884562).

    I tried to change the card but had to again use support to do a password recovery as I did not have any information on file for an account...I know the credit card charge comes from Plimus but did not know that is where the info was.

    I finally changed the card on file at Plimus on Thursday June 21.

    Today, I receive emails saying my account had been downgraded...then it was over quota...then it was disabled...

    We use these forms for some very important functions so I scrambled to pay the bill (which I thought I had taken care of). I went ahead and paid for the yearly premium for $90.

    I'm kinda tired of writing this all down...can someone call me to assure me what the heck is going on????

    812.853.1800 ask for Mike

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    Answered by jeanettebmz on June 25, 2012 at 08:29 PM

    Hello Mike

    Please accept our apologies for all the inconveniences you have been going through.

    I have checked your account (username ellapark ) and it's been already upgraded to Premium

     

    The Order number for the yearly Premium subscription is :  INT120625-9329-56133 (payment was made through FastSpring, our new payment gateway)

    If you still don't see your account as Premium , logout , clear your browser cache and login again.

    Feel free to contact us whenever you need it.

    We are always happy to assist!

    Best regards,

    Jeanette