What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    payment and account status...

    Asked by mike on June 25, 2012 at 01:13 PM

    We had a Jotform account back when the system was disabled by "government".  We had all our forms moved to JotFormPro and all was well. We also had to create a new user name "ellapark" at JotFormPro while our old username "ellapark1" was at JotForm.

    Within the past 30 days, our credit card was hacked so we had to switch to a new card.  There were many vendors I had to update but unfortunately, I missed RoboForm...

    I received an email from Plimus.com saying my account could not be charged...I found it quite difficult to figure out how to change the card on file so I logged an issue (39167 with order reference 64884562).

    I tried to change the card but had to again use support to do a password recovery as I did not have any information on file for an account...I know the credit card charge comes from Plimus but did not know that is where the info was.

    I finally changed the card on file at Plimus on Thursday June 21.

    Today, I receive emails saying my account had been downgraded...then it was over quota...then it was disabled...

    We use these forms for some very important functions so I scrambled to pay the bill (which I thought I had taken care of). I went ahead and paid for the yearly premium for $90.

    I'm kinda tired of writing this all down...can someone call me to assure me what the heck is going on????

    812.853.1800 ask for Mike

  • Profile Image

    Answered by jeanettebmz on June 25, 2012 at 08:29 PM

    Hello Mike

    Please accept our apologies for all the inconveniences you have been going through.

    I have checked your account (username ellapark ) and it's been already upgraded to Premium


    The Order number for the yearly Premium subscription is :  INT120625-9329-56133 (payment was made through FastSpring, our new payment gateway)

    If you still don't see your account as Premium , logout , clear your browser cache and login again.

    Feel free to contact us whenever you need it.

    We are always happy to assist!

    Best regards,