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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment

    Asked by kmdione on March 19, 2017 at 06:13 PM

    Hello,

     

    I had a customer submit a form with payment, and I thought I had properly integrated Squareup, but although a payment id appears, I did not get a notification of payment from Squareup nor does it show that a payment was processed.

     

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on March 19, 2017 at 10:28 PM

    I checked the submissions on your form (https://www.jotform.com/63504439848263) and I noticed that there are 2 successful payment submissions. Did you mean you did not receive these payments on your Square integration?

    Please make sure that you have chosen the Live Mode on the Square Settings to receive payments. 

     

    If you cannot see in your Square dashboard, probably they are tests payments.

    Let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by kmdione on March 20, 2017 at 12:06 AM

    Hi, the first form submitted must not have been "live". It does show that a transaction occurred, however, I did not receive that payment. I took another look, and realized that the form needed to go live, and changed it. The second form's payment worked, since I received a notification for that payment from Square. How can I receive payment for that first transaction?

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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 01:23 AM

    Please note that when Square Integration is in Test Mode, it will not charge the credit cards that were used. You will have to ask the users to resubmit your form so that they will charge properly in live mode.

    Regards.