- Susan ButlerAsked on March 19, 2017 at 06:47 PM
What is going on?!?! I have not violated any payment or other jotform terms of service and now my account is saying autosuspended?!?!?!?
- JotForm Support ManagerJeanetteAnswered on March 19, 2017 at 09:16 PM
I have reactivated your account, the system autosuspended your account when you are requesting credit card critical information such as name and last 4 digits, these are marked as suspicious by our system. I've reactivated it, but you must refrain from doing that. Instead you can use any of our payment integrations available.
- Susan ButlerAnswered on March 19, 2017 at 09:46 PMSo can I take the last four digits off and card type and still use my form?
Founder, The Travel Butler LLC
- JotForm Supportashwin_dAnswered on March 20, 2017 at 01:51 AM
Yes you can remove the credit card related fields and continue to use your form. Your account is already active and all your form are back online.