I am getting an error when I login that my account is auto suspended

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    Susan Butler 
    Asked on March 19, 2017 at 06:47 PM

    What is going on?!?!  I have not violated any payment or other jotform terms of service and now my account is saying autosuspended?!?!?!?  

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    Jeanette
    Answered on March 19, 2017 at 09:16 PM

    I have reactivated your account, the system autosuspended your account when you are requesting credit card critical information such as name and last 4 digits, these are marked as suspicious by our system.  I've reactivated it, but you must refrain from doing that. Instead you can use any of our payment integrations available.

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    Susan Butler 
    Answered on March 19, 2017 at 09:46 PM
    So can I take the last four digits off and card type and still use my form?
    Susan Butler
    Founder, The Travel Butler LLC
    www.thetravelbutler.org
    www.facebook.com/thetravelbutler
    ...
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    ashwin_d
    Answered on March 20, 2017 at 01:51 AM

    Hello Susan,

    Yes you can remove the credit card related fields and continue to use your form. Your account is already active and all your form are back online. 

    Thank you!