What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am getting an error when I login that my account is auto suspended

    Asked by Susan Butler  on March 19, 2017 at 06:47 PM

    What is going on?!?!  I have not violated any payment or other jotform terms of service and now my account is saying autosuspended?!?!?!?  

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    JotForm Support Manager

    Answered by Jeanette on March 19, 2017 at 09:16 PM

    I have reactivated your account, the system autosuspended your account when you are requesting credit card critical information such as name and last 4 digits, these are marked as suspicious by our system.  I've reactivated it, but you must refrain from doing that. Instead you can use any of our payment integrations available.

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    Answered by Susan Butler  on March 19, 2017 at 09:46 PM
    So can I take the last four digits off and card type and still use my form?
    Susan Butler
    Founder, The Travel Butler LLC
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    JotForm Support

    Answered by ashwin_d on March 20, 2017 at 01:51 AM

    Hello Susan,

    Yes you can remove the credit card related fields and continue to use your form. Your account is already active and all your form are back online. 

    Thank you!