What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submission Problem

    Asked by Walt Hess on June 25, 2012 at 01:23 PM

    I am trying to submit data on a form.  The submission confirmation page is not displaying and the confirmation email is not being sent, but the data is being submitted to the recipient.

    All of the computers in my network appear to have the same issue, which started approximately 2 weeks ago.  Nothing, firewall wise has changed.

    I am at a loss.  Please help.


    After putting in the capcha, the page goes away and the thank you for submitting page doesn't load.  The address bar says www.jotform.com/server.php

    Page URL:

  • Profile Image
    JotForm Support

    Answered by abajan on June 25, 2012 at 11:17 PM

    Hi Walt

    Sorry to hear about this. You stated that the email is not being sent but data is being submitted to the recipient. I'm a bit confused by that part. Could you elaborate on how the data is being sent if not by email?

    Also, as far as the confirmation page is concerned, I noticed that the form is set to send a thank you message that is identical in wording to the default message. So, since there's no extra information to be placed in the message, set it back to the default and see if that helps.