What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Any idea why I can log in on one computer, but not the other, with exactly the same user and password, perfect case and copy?

    Asked by xianwu on March 19, 2017 at 10:19 PM
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    JotForm Support Manager

    Answered by Jeanette on March 19, 2017 at 10:32 PM

    What is the browser in the computer where the login works? Is the other computer using Chrome or Explorer? We cannot reproduce the problem in our side, so please provide us as much details as you can.

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    Answered by xianwu on March 20, 2017 at 03:45 PM

    The effect occurred with Firefox on both computers.  The computer on which it failed at that time, did allow access today.  My guess is that perhaps your system is sensitive to access to my account by more than one computer at a time, and my attempts to access by two computers prompted that failure.  (One computer keeps freezing, so I tried to access my account from another computer, while I was unable to use or close the account on the first computer.)  If my guess is correct, I would be interested to know.  Otherwise I will not be concerned, unless the problem returns in an event of only one computer accessing the account.

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    JotForm Support

    Answered by jonathan on March 20, 2017 at 07:01 PM

    It is possible to login to your JotForm account on different computer simultaneously or all at the same time. As long as you know the login credentials, you should be able to login to the account on different multiple devices even if all at the same time.

    It is possible also that you have encountered the login issue on the other computer because of problem on that computer (browser) only and not related to your JotForm login.

    You can also review any activity logs on your account in the history logs section of your account.

    User guide: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs

    Let us know if there's anything else we can help you with.


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    Answered by xianwu on March 20, 2017 at 07:50 PM

    The problem did not occur on the computer with the browser issues.  Since have been able to log on since then, anyway, I will leave it alone - unless and until it reoccurs.

    Thank you for your attention.

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    JotForm Support

    Answered by jonathan on March 20, 2017 at 09:09 PM

    Thank you for the clarification. Please don't hesitate to contact us again if the issue persist.