What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Shared forms folder not showing up on my account or other sub user access. Already cleared the cash

    Asked by Gregbtt on March 19, 2017 at 11:22 PM
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    JotForm Support

    Answered by John_Benson on March 20, 2017 at 03:37 AM

    We had a temporary issue regarding about the shared forms not showing to sub-user but it is now resolved. I checked your account and I can see that the shared forms is now working. Here's a screenshot:

    If you still not seeing the shared forms, please let us know so we can further investigate. Thank you.