What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How is my email in your bounce list? What does that mean exactly?

    Asked by karlstu on March 20, 2017 at 03:05 AM

    please assist :)

  • Profile Image
    JotForm Support

    Answered by John_Benson on March 20, 2017 at 05:03 AM

    I checked your email address (stu***@discoversteamboat.com) and it is in our bounce list. You can check this article/guide on: Why-I-am-not-Receiving-Email-Notifications. It has the information needed why you're not getting notification emails and also the reasons why email address is being added in the bounce list. Here are some of the reasons:

    1. Mailbox is full
    2. Email address is non-existent
    3. Incorrect email address
    4. Blocked by your email provider

    The bounce list is a feature wherein the email address will be added in the list if the emails coming from JotForm are being rejected by the email recipient. One of the purpose of the bounce list is to determine if there are any errors in sending emails to the recipients. 

    I have now removed the email address in the bounce list. See image below:

    Related guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope that helps. Let us know if you have questions or need further assistance. Thank you.

  • Profile Image

    Answered by karlstu on March 20, 2017 at 01:30 PM

    Thanks John! I am going to talk to my email provider to see if there are any issues in their end. Are you able to remove connect@discoversteamboat.com as well?


    Appreciate your assistance!

  • Profile Image
    JotForm Support

    Answered by John_Benson on March 20, 2017 at 03:04 PM

    The email address (conn***@discoversteamboat.com) is in our bounce list. I have now removed it from our bounce list so you can start receiving notifications email.

    Related guides:

    Please get back to us if you need further help or have questions. We'll be happy to assist you.