What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal payment: Wizard is not loading

    Asked by zerbeclick on March 20, 2017 at 05:08 AM


    I'm trying to edit Paypal payment settings and that what's happening:

    * When I'm trying to edit it on the form - it's just shows "loading" forever:

    *When I'm trying to delete this part from the form and re-create it - I'm getting this message and I'm forced to reload the page:

    Do yo know anything about this problem?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 20, 2017 at 06:13 AM

    I checked your form and I was able to replicate this problem. I will forward it to our backend team for further checking.

    We'll get back to you once the issue is resolved. 

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Scott on March 20, 2017 at 08:26 AM

    Hey zerbeclick,

    It looks like this was a temporary issue. Your form and it's clones are working properly now.

    Please let us know if you are still having issues and we will gladly help you,


  • Profile Image

    Answered by zerbeclick on March 20, 2017 at 03:40 PM

    Everything works now. thanks!

  • Profile Image
    JotForm Support

    Answered by Scott on March 20, 2017 at 04:02 PM

    Glad to hear it is working from your side too! :)

    Thank you for returning back at us. Let us know if you ever need anything else,