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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not showing details on form when submitted

    Asked by Valueserv on March 20, 2017 at 05:53 AM

    Good day,

     

     I have created a form for a company called Little wild ones. The forms look great, but when I receive the completed form, some of the fields are missing. I can see the amount payable by client but not the selected products and quantity.

     

    Please assist urgently

    Page URL:
    https://form.myjotform.com/Valueserv/little-wild-ones-order-from

    Screenshot
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    JotForm Support

    Answered by Ian on March 20, 2017 at 07:58 AM

    It appears that you made some changes in the Notification template and then later made some changes in the form fields that broke the custom Email Notification.

    To resolve the issue, create a new notification and  the correct fields name will appear again in the notification fixing the issue.

    I would suggest you to check the new notification, without making any custom changes first.

    Let us know if you have more questions.