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    Translation: Form is not translating when second language is selected

    Asked by Federico1782 on March 20, 2017 at 06:15 AM

    We have created a form in English and added French translation.

    We can see in the editor the French translations, but they are not showing on the published version.


    this is the editable version, and this is the shareable

    Could you let us know what could be the problem?


    Page URL:

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    JotForm Support

    Answered by Nik_C on March 20, 2017 at 08:56 AM

    I checked your form and I was able to replicate this issue, the form is not translating. I will forward this thread to our backend team for further checking.

    We'll get back to you once we have more information.

    Thank you!

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    JotForm Support

    Answered by Scott on March 20, 2017 at 10:04 AM

    Hey Federico,

    It looks like this was a temporary issue since your form's translation feature working as intended.

    Let us know if you are still having problem on this issue and we will gladly help you,