What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Widgets: Can't add the Matrix Dynamique widget on the Form Builder

    Asked by llofland on March 20, 2017 at 08:43 AM

    I am attempting to use the Matrix Dymanique widget and I am receiving an error message for the past 3 days.  I am not able to use some functionality of Jotform that is required for a form I want to design.


    I have attached a screen shot

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    JotForm Support

    Answered by Jim_R on March 20, 2017 at 11:03 AM

    Is this the form you're working on 70748770932162? I cloned that and encountered the same problem when trying to add the Matrix Dynamique Widget.

    So I tested it on an existing form and a newly created form and both exhibit the same behavior. Looks like it only happens with the Matrix Dynamique Widget.

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

    Thanks for reporting this to us.

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    JotForm Support

    Answered by Jim_R on March 20, 2017 at 11:06 AM

    BTW, I tested this with our previous Form Builder and it works. So if you need to add the widget, you may use V3 for the time being and add the widget from there.

    After adding it, just toggle back to V4 so you may continue building your form.

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    Answered by llofland on March 20, 2017 at 11:10 AM

    OK, I will do that for the time being.  Thank you

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    JotForm Developer

    Answered by hasan on March 21, 2017 at 10:28 AM


    Thanks to your report, we fixed that issue. Please let us know if you have any problems.