What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms arent forwarding after submission.

    Asked by isaiahhouse on March 20, 2017 at 08:52 AM

    I noticed on one form that the auto responder is being sent. the notification email is not.

    Page URL:
    https://www.isaiah-house.org/admissions-inquiry/

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    JotForm Support

    Answered by Kiran on March 20, 2017 at 11:33 AM

    I have tried submitting your JotForm using my gmail address and have received the email with a delay of 10 to 15 minutes. However, when I tried to submit the form using Yahoo email, I have received it immediately. It seems that there is an issue with the gmail addresses. 

    You may try setting up SMTP for your account in order to send the emails using your own email address and see if that helps.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.