Our forms arent forwarding after submission.

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    isaiahhouse
    Asked on March 20, 2017 at 08:52 AM

    I noticed on one form that the auto responder is being sent. the notification email is not.

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    Kiran
    Answered on March 20, 2017 at 11:33 AM

    I have tried submitting your JotForm using my gmail address and have received the email with a delay of 10 to 15 minutes. However, when I tried to submit the form using Yahoo email, I have received it immediately. It seems that there is an issue with the gmail addresses. 

    You may try setting up SMTP for your account in order to send the emails using your own email address and see if that helps.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.