Autoresponders: Emails are not going through

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    Asked on March 20, 2017 at 10:50 AM

    Hello Jotform team.

    Im using Jotform to create automatically al Coupon for my clients and i need the autoresponder to automatically sent ir to it to there email. But i have tested the form and the autoresponder email does not arrive. The notification email is perfect but i need urgent the Autoresponder email. I have created an HTML email design to make the autoresponder email more profesional, i dont know if its that what it make this not work, please help me.




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    Answered on March 20, 2017 at 01:58 PM

    Hello Edu,

    I tested your form and Autoresponder emails and I was able to replicate this issue. The Autoresponder email is not going through.

    I forwarded this thread to our backend team for further checking.

    We'll get back to you once the issue is resolved.

    Thank you!


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    Answered on March 21, 2017 at 08:46 AM

    Hey Edu,

    This issue is now fixed. Your autoresponder emails should be sent without any delays now.

    Let us know if you ever need anything else,