What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autoresponders: Emails are not going through

    Asked by Owlstore on March 20, 2017 at 10:50 AM

    Hello Jotform team.

    Im using Jotform to create automatically al Coupon for my clients and i need the autoresponder to automatically sent ir to it to there email. But i have tested the form and the autoresponder email does not arrive. The notification email is perfect but i need urgent the Autoresponder email. I have created an HTML email design to make the autoresponder email more profesional, i dont know if its that what it make this not work, please help me.

    Ty.

     

    Edu.

    Page URL:
    https://www.owlstore.cl/registroembajadores

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    JotForm Support

    Answered by Nik_C on March 20, 2017 at 01:58 PM

    Hello Edu,

    I tested your form and Autoresponder emails and I was able to replicate this issue. The Autoresponder email is not going through.

    I forwarded this thread to our backend team for further checking.

    We'll get back to you once the issue is resolved.

    Thank you!

     

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    JotForm Support

    Answered by Scott on March 21, 2017 at 08:46 AM

    Hey Edu,

    This issue is now fixed. Your autoresponder emails should be sent without any delays now.

    Let us know if you ever need anything else,

    Cheers!