What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How much advance notice is required to downgrade my subscription?

    Asked by nikkib312 on March 20, 2017 at 11:11 AM

    I just downgraded my annual fundraiser account subscription from Bronze to Free. I did this today because I know the new billing cycle starts tomorrow. However, your confirmation said effective March 22nd. Does this mean I am still going to be billed for next month? I don't recall seeing I had to give 48 hours notice anywhere. Please advise.

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    JotForm Support

    Answered by Nik_C on March 20, 2017 at 02:11 PM

    That date is when your account will be downgraded. Since you canceled your account will be set to Free and you will not be charged.

    If you have any further questions please let us know.

    Thank you!