What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We were charged for a subscription but do not have an account

    Asked by Sebastian Galler on March 20, 2017 at 11:26 AM

    Hallo, 

    Es wurde 21,41€ von meinem Konto abgebucht.  Ich bitte sie den Betrag zu stornieren. Ich weiß von nichts. 

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    JotForm Support

    Answered by david on March 20, 2017 at 11:30 AM

    Is there someone in your organization that may have a JotForm account?  I checked for any accounts associated with your information and was unable to find any.  If you could provide more details regarding the payment, we will be happy to see what we can find.  If we can locate the account, we will cancel the subscription and refund your payment.