Why has my account been suspended?

  • Kirsty Aldous
    Asked on March 20, 2017 at 11:57 AM

    I would like to know how why my account has been suspended and to re-activate it immediately. Highly inconvenient!!!

  • AIDAN
    Replied on March 20, 2017 at 2:47 PM

    Hi Kirsty, thank you for contacting us.

    Upon inspection of your account, I found that it got suspended because your form ID 70455317114247 named "Passenger Information Form" is collecting credit card information, in violation of our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    You may consider using one of our payment integrations and enabling payment authorization. We have a guide on that here: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Kirsty Aldous
    Replied on March 20, 2017 at 2:56 PM

    Sorry I was not aware of that, I will have a read up on what will work for me as a Travel Agent I don't accept the payments but process them for my clients, so only require the details, not a payment.

    Could't you just delete the form or at least notify me, instead of blocking me from all my forms. If I can get back in can amend it. Please un-suspend my account so I can do so.

  • AIDAN
    Replied on March 20, 2017 at 4:29 PM

    Hi again Kirsty,

    I have re-activated your account.