What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is something wrong with your site currently?

    Asked by scparks on March 20, 2017 at 12:39 PM

    I have been trying to upgrade my account from Free to the Bronze level and it is not letting me, keeps saying my card is declined however it works anywhere else.  Also I'm not able to access my forms as well to edit, publish, etc.  And when I look up my account details, my information is all incorrect.  Such as number of submissions, payment totals, number of form views left, etc.  Thank you

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    JotForm Support

    Answered by david on March 20, 2017 at 12:44 PM

    We bug that caused forms to not be editable in V4.  It has been fixed and you can now edit forms once again.  Apologies for the down time.