How are my form views calculated?

  • Profile Image
    traceydorr
    Asked on March 20, 2017 at 12:54 PM

    Hello

    I was on the Bronze plan and I exceeded my "form View" limit of 10,000.

    This is next to impossible. Can you please explain how this is calculated and how I can manage these views better.

     

    thank you 

    Tracey

  • Profile Image
    Nik_C
    Answered on March 20, 2017 at 03:44 PM

    Hello Tracey,

    I checked your account and you're not even close to the monthly limit:

    Your plan is on Silver and you can check your usage here: https://support.jotform.com/myaccount/usage. Also, you can check more about your forms by checking the Analytics:

    Additionally you can read more about Form Views here: https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    If you have any further questions please let us know.

    Thank you!

     

  • Profile Image
    traceydorr
    Answered on March 20, 2017 at 04:46 PM
    I just upgraded today to silver as I was cut off at bronze level
    The form analytics only shows data 1 form at a time - I want to see monthly views for all forms

    I've already read the "what's it all about article" it is not helpful and does explains the change very well
    Please provide more insight into the 10,065 views in march.
    Thank you
    Tracey
    www.edgepowerskating.com
    Sent from my iPhone
    ...
  • Profile Image
    Kevin_G
    Answered on March 20, 2017 at 07:53 PM

    You're right, the form analytics tool will only show you one form at a time, you will need to change it to see the current usage for March, in order to forward your request to our second level I've moved it to another thread, it can be found here: https://www.jotform.com/answers/1097083 

    I've also reviewed your forms and I can see some of them with more than 200 forms, such as the form with ID 70526414262248. All of your forms have views as well, taking into that you have more than 100 forms in your account this may be why you reached the limit very quickly. I would suggest you to disable or remove those old forms since if someone loads them the view will be counted even if there is not a submission sent, while doing your tests make sure to be logged into your account and test the form in the same browser where you're logged in as well, otherwise the view will count.