What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payments are not showing up in Square

    Asked by SchubertLipsense on March 20, 2017 at 01:13 PM

    I have two emails saying two customers ordered and paid but the money isn't in square or in my bank account, what did i do wrong???

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    JotForm Support

    Answered by Nik_C on March 20, 2017 at 04:24 PM

    I see two of your submissions that have payments in them. Did you check with Square what happened with these payments? Since all payment transactions are happening on Payment processor's side.

    You can use transaction IDs in your submissions to check further.

    If you need any further assistance from our side please let us know.

    Thank you!