What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails for incomplete submissions or forced through submissions

    Asked by VWCPRD on March 20, 2017 at 01:31 PM

    I am not receiving notification emails for submissions that are incomplete or for submissions that were incomplete but I have forced through.  

    I was receiving these automatically, but now they are not coming through at all.  Today I had several submissions that were marked as incomplete but did not receive a notification.  I went into JotForm and forced them through without payment but even after that I never got notification emails.

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    JotForm Support

    Answered by BDAVID on March 20, 2017 at 05:10 PM

    When a submissions lands in the Incomplete Payments dashboard, you need to click on the "Complete Submission" button in order to trigger the notifications: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with.

    You can also, setup incomplete payment notifications, please check this guide: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail 

    Let us know if you need more help.