Not receiving emails for incomplete submissions or forced through submissions

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    Asked on March 20, 2017 at 01:31 PM

    I am not receiving notification emails for submissions that are incomplete or for submissions that were incomplete but I have forced through.  

    I was receiving these automatically, but now they are not coming through at all.  Today I had several submissions that were marked as incomplete but did not receive a notification.  I went into JotForm and forced them through without payment but even after that I never got notification emails.

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    Answered on March 20, 2017 at 05:10 PM

    When a submissions lands in the Incomplete Payments dashboard, you need to click on the "Complete Submission" button in order to trigger the notifications: 

    Note: Completing a submissions will NOT process any payment as there was no payment information to begin with.

    You can also, setup incomplete payment notifications, please check this guide: 

    Let us know if you need more help.