What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub User Account Making Payments

    Asked by OCZ on March 20, 2017 at 01:35 PM

    Hi,

    I have a sub user who paid for this account. Will the forms still function?

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    JotForm Support Manager

    Answered by Jeanette on March 20, 2017 at 05:11 PM

    If the sub-user made the purchased while being logged into her account, then the payment was applied to that account, not yours. So my recommendation would be to cancel that subscription if that was not the intention. Here is how:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account