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Fields missing on PDF Link and Download SubmissionAsked by canoebuildah on March 20, 2017 at 02:11 PM
The form is working correctly but the "Email" and "Denmark Address" fields do not appear on PDF link or attachment. I have removed and replaced the fields on the form and deleted the notification emails and rebuilt them
Thanks for your assistance.
Please go to your form's submissions view: https://www.jotform.com/help/269-How-to-View-Form-Submissions
Click on the gear icon, and make sure those fields are checked:
Let us know if you need more help.
Thanks, I verified that prior to submitting ticket. I even tried to deselect, test form, select again and test form. Nothing seems to work for those two fields.
That's odd, please try the following:
1) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
2) Then reset your PDF submission design:
a) Click on PDF.
b) Click on Customize PDF.
C. Click on the reset button, and make sure to save it.
Let us know if that helps.
Thanks that did fix the issue with the two missing fields. Resetting did add every field back on to the form, so I had to edit it to get it the way I wanted.
First time in many years using Jotform that I had this issue.
Glad to know that fixed the issue. Open a new thread if you need anything else, we will be glad to assist you.