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    Fields missing on PDF Link and Download Submission

    Asked by canoebuildah on March 20, 2017 at 02:11 PM

    https://www.jotform.com/build/62944853909975#preview

     

    The form is working correctly but the "Email" and "Denmark Address" fields do not appear on PDF link or attachment. I have removed and replaced the fields on the form and deleted the notification emails and rebuilt them

     

    Thanks for your assistance.

    Page URL:
    https://www.jotform.com/build/62944853909975#preview

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    JotForm Support

    Answered by BDAVID on March 20, 2017 at 05:37 PM

    Please go to your form's submissions view: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Click on the gear icon, and make sure those fields are checked:

    Let us know if you need more help.

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    Answered by canoebuildah on March 20, 2017 at 05:51 PM

    Thanks, I verified that prior to submitting ticket. I even tried to deselect, test form, select again and test form. Nothing seems to work for those two fields.

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    JotForm Support

    Answered by BDAVID on March 20, 2017 at 07:01 PM

    That's odd, please try the following:

    1) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    2) Then reset your PDF submission design: 

    a) Click on PDF.

    b) Click on Customize PDF.

    C. Click on the reset button, and make sure to save it.

    Let us know if that helps.

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    Answered by canoebuildah on March 20, 2017 at 07:58 PM

    Thanks that did fix the issue with the two missing fields. Resetting did add every field back on to the form, so I had to edit it to get it the way I wanted.

    First time in many years using Jotform that I had this issue.

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    JotForm Support

    Answered by BDAVID on March 20, 2017 at 09:55 PM

    Glad to know that fixed the issue. Open a new thread if you need anything else, we will be glad to assist you.