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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    sending a copy of the filled form to the user, autoresponder

    Asked by RolandWimmer on March 20, 2017 at 02:29 PM

    Hello,

    I asked this question today. I followed your guide.

    I did already well, but it does'nt work.

    Need further help.

    Thank you!

    Screenshot
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    JotForm Support

    Answered by david on March 20, 2017 at 06:18 PM

    I checked your form and there are conditions set up associated with your autoresponder.  Emails with conditions associated with them will only be sent if the condition is met.  If you would like the autoresponder to send each time, create on without and conditions associated with it.

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    Answered by RolandWimmer on March 21, 2017 at 01:59 AM

    It was tested with met condition.

    I removed all available conditions. but it still does'nt work. Sorry.

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    JotForm Support

    Answered by ashwin_d on March 21, 2017 at 07:58 AM

    Hello,

    I did check your form and find that you still have conditions added in your form to send auto-responder email. Please check the screenshot below:

    You have added condition to send form auto-responder email to following email addresses:

    rkowalewski@elting-metalltechnik.de

    hgatzka@elting-metalltechnik.de

    rwimmer@elting-metalltechnik.de

    lklimasara@elting-metalltechnik.de

    rkunze@elting-metalltechnik.de

     

    Your form is not configured to send auto-responder email to the user who submitted the form. I would suggest you to please add a new form auto-responder email alert and set the "Recipient Email" to "Email" field of your form.

    Thank you!