Enter Valid Date error

  • Profile Image
    kristithompson
    Asked on March 20, 2017 at 03:06 PM

    Hi,

    I have users that are trying to submit a Runaround Claim Form for us and cannot get past "Enter a valid date" error. Even when enter the correct format, the error keeps popping up & won't let them submit their form. Also, cannot get the calendar popup to work for them either, even though site specific popups have been allowed.

    However, when I try to submit from my location the error didn't pop-up.  I have tested in Chrome, IE and Firefox.

    Need a new set of eyes to possibly help me with this error/.

    Thanks,

    Kristi

    Page URL:

    https://form.jotform.us/50535713767157

     

  • Profile Image
    Aury
    Answered on March 20, 2017 at 06:46 PM

    Hello,

    I have tested the above indicated form, however, I was not able to reproduce the error message. I filled out the form with fake information and form was submitted fine. I noticed that the date field has future dates blocked, for obvious reasons. I tried to fill out the date field with a future date, here is where I got message "This date is unavailable", I tested in Chrome, Firefox and Edge.

    Please get back to us in case the issue persists.

    Thank you and Regards.