What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by jjsandman on March 20, 2017 at 04:31 PM

    My test emails from my new contact form are working, however, I am not getting submissions from my website.  I previously had a web developer create a form but that has been deleted and I created a new one with my account.  My web person said she deleted the forms.  Not sure what the problem is....

    Thank you.

    Janet Sandman



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    JotForm Support Manager

    Answered by Jeanette on March 20, 2017 at 07:38 PM

    The reason is that you are using your own SMTP settings, and these are failing. Instead, set the sender email address as noreply@formresponse.com or noreply@jotform.com