- vhcastellanospAsked on March 20, 2017 at 05:20 PM
I created a new form
I ran an initial test and I got the email alert.
After that I ran two new test and havent received the email alert. This happend more than an hour ago
I checked the SPAM folder
Are you having problems delivering email alerts?
- IanAnswered on March 20, 2017 at 08:58 PM
email@example.com was IN the bounce list which I had removed now from the bounce list.
Reason(s) : X-Postfix; delivery temporarily suspended
You can remove it yourself by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
In addition, you can find our mail server domain list from this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. You may consider adding the list on your whitelist settings.
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same