Delayed emails on Gmail recipient

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    aberle05
    Asked on March 20, 2017 at 05:22 PM

    4 days ago I did a test email and it arrived immediately.. today I did a test and it still hasn't arrived after 2 hours.  I have checked the bounced email and I've made sure that it is the norelply email as well.

    Any other suggestions?

    Andy

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    EltonCris
    Answered on March 20, 2017 at 09:09 PM

    Thanks for reporting and apologies for the inconveniences caused. We are aware of this problem and has already reported to our dev operations team. You will be informed here once this is resolved.

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    EltonCris
    Answered on March 20, 2017 at 09:10 PM

    By the way, you might want to consider using your Gmail SMTP for now to resolve this issue.

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP 

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    Scott
    Answered on March 21, 2017 at 08:42 AM

    Hey Andy,

    This issue is now fixed by our DevOps team. Sorry for the inconvenience that was caused.

    Let us know if you ever need anything else,

    Cheers!

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    aberle05
    Answered on March 21, 2017 at 04:09 PM

    Thanks for fixing the issue and keeping us informed!

    Nice job!

    Andy