What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't my autoresponder email working?

    Asked by NorthamptonFilmMakers on March 20, 2017 at 05:34 PM


    I've been using my form to take bookings today and have been told by customers they're not receiving a confirmation email. I've set up the autoresponder email (I think) but I must be doing something wrong, because I'm receiving email notifications of new sign ups but customers aren't getting their automatic confirmation email (I've tested it twice by booking a space myself).

    Please can you tell me what I'm doing wrong?


    Many thanks,


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    JotForm Support

    Answered by Chriistian on March 20, 2017 at 09:24 PM

    Sorry for the inconvenience this has caused you.

    We have an issue earlier with the email notifications being delayed. The emails were being delivered but were just delayed. We already reported this issue to our backend team. We will let you know if this has been fixed.

    Please also ask the users of your form to double check the spam folder and mark them as NOT SPAM if that is the case.