What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Delay in form submissions

    Asked by bellevuefineart on March 20, 2017 at 06:20 PM

    Since last week we've noticed a severe lag in jotform submissions. It's been taking up to several hours for submissions to hit our gmail account, whereas if we look on jotform we can see the submission.

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    JotForm Support Manager

    Answered by Jeanette on March 20, 2017 at 09:16 PM

    We are experiencing a delay issue on email notifications which have recipient emails like gmail or hotmail. This is already reported to our DevOps team and it should be resolved anytime soon. Please use your   SMTP settings.

    If you do not have a custom domain, then your can configure GMAIL as the sender email to resolve the issue. Here is how: How to Use Your Gmail Account as Your Email Sender via SMTP