What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form stopped working this past week!

    Asked by Benjamin Hill  on March 20, 2017 at 06:33 PM

    Please take a look at my form. I didnt change anything. I also forgot my password and tried to reset it. I never received an email to reset password. Help!

    Page URL:
    http://www.teenypixel.com/new-york/book-party-online-form.html

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 20, 2017 at 10:34 PM

    I have just tested your form and I can see it works fine, when I clicked on the submit button and it went through without any problem. 

    Could you please provide us more details about the issue you're experiencing? 

    I've also checked the email address associated to your account and I can see emails are sent without any problem (p*******e@t********l.com). Please, try to reset your password using your username teenypixelcom, the email should be sent without any problem, you may also check your spam or junk folders since the email may have ended up there.