Inventory widget: Encountered "We cannot complete your request" during submit

  • Profile Image
    esquescript
    Asked on March 20, 2017 at 07:01 PM

    I'm having this same issue with my form. It only shows the error after I click the submit button. It shows "We cannot complete your request". However, that goes away after a few seconds and shows the "we received your payment" thank you page. I know the payments go through and the inventory widget reflects the change in QTY available. I'm just concerned people are going to think the registration didn't go through and I'm going to get a lot of emails from confused customers. Any ideas??

    https://form.jotform.us/70785374082159 is the form. It's live right now. So I'm not sure if you can help when it's live or if I need to put it on test mode.

    I'm using the inventory widget, form calculation and square payments.

  • Profile Image
    Chriistian
    Answered on March 20, 2017 at 07:32 PM

    Hi there,

    I tested this in a cloned version of your form since your current form is live but I was not able to replicate the issue. In the GIF below, I was able to submit without encountering the error your mentioned.

     

    The error you mentioned usually happens if your account reaches API limit. I have reset your API limit. It should fix it but let us know if issue still persists.

    Regards.