What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm unable to access the files uploaded to the form?

    Asked by mmcguinness on March 20, 2017 at 07:17 PM

    My form has been moved and I am now having problems accessing files uploaded to the form by users

    Page URL:
    https://www.jotform.com/submissions/63476431092961

    Screenshot
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    JotForm Support

    Answered by Kiran on March 21, 2017 at 12:57 AM

    I have checked the form submissions, and the files uploaded seems to be accessible without any issue. Were you able to fix the issue and access the files now? If you are receiving any error on a specific file, please provide us with the URL of the file so that we can investigate the issue further.

    Thank you! 

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    Answered by mmcguinness on March 21, 2017 at 08:59 PM

    I am still unable to access the files - can you help please as I need them urgently - I get error message 404 - the URL is as follows - https://form.jotformpro.com/63476431092961

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    JotForm Support

    Answered by Nik_C on March 22, 2017 at 04:14 AM

    I checked the file from the submission you provided and unfortunately, the file is not there. It's most probably not fully uploaded or it was interrupted before it was completely uploaded. So the only way is re-upload of the file.

    One way to prevent this would be enabling of the multiple uploads:

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!