Why I'm unable to access the files uploaded to the form?

  • mmcguinness
    Asked on March 20, 2017 at 7:17 PM

    My form has been moved and I am now having problems accessing files uploaded to the form by users

    Jotform Thread 1097042 Screenshot
    Page URL: https://www.jotform.com/submissions/63476431092961
  • Kiran Support Team Lead
    Replied on March 21, 2017 at 12:57 AM

    I have checked the form submissions, and the files uploaded seems to be accessible without any issue. Were you able to fix the issue and access the files now? If you are receiving any error on a specific file, please provide us with the URL of the file so that we can investigate the issue further.

    Thank you! 

  • mmcguinness
    Replied on March 21, 2017 at 8:59 PM

    I am still unable to access the files - can you help please as I need them urgently - I get error message 404 - the URL is as follows - https://form.jotformpro.com/63476431092961

  • Nik_C
    Replied on March 22, 2017 at 4:14 AM

    I checked the file from the submission you provided and unfortunately, the file is not there. It's most probably not fully uploaded or it was interrupted before it was completely uploaded. So the only way is re-upload of the file.

    One way to prevent this would be enabling of the multiple uploads:

    Why Im unable to access the files uploaded to the form? Image 1 Screenshot 20

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!