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    Encrypted messaged

    Asked by resumereem on March 20, 2017 at 07:17 PM



    I'm trying to read the submissions I've received but they are encrypted and I can't find a way to decrypt them so I can read them. 

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    Answered by Ian on March 21, 2017 at 12:10 AM

    Please note that disabling encryption in your form will not decrypt the previous submission data. It will only ensure that new submissions are not encrypted.

    Are you able to see the key file "jotform.key" in your desktop? If you are able to see the key file. I would suggest you to please upload the private key again and then you should be able to view submissions. I would suggest you to plea take a look at the following guide and look for option "Are we notified of an encrypted submission?" which should help you:  https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Hope this helps.