What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form submission delay

    Asked by bellevuefineart on March 20, 2017 at 07:19 PM

    We have our forms integrated in a wordpress site. We have  a number of forms and they're all lagging greatly between the time of submission and the time we see them in our gmail. Since last week it's been taking several hours to get to us. Even simple forms with no attachments or dropbox files are taking hours. 

    Anyone else seeing this?

    Page URL:
    https://www.bellevuefineart.com/print-order-form/

  • Profile Image

    Answered by Ian on March 21, 2017 at 12:12 AM

    We are experiencing a delay issue on email notifications which have recipient emails like gmail or hotmail. This is already reported to our DevOps team and it should be resolved anytime soon. Please use your SMTP settings or your Gmail SMTP as the sender email for now to resolve the issue.

  • Profile Image
    JotForm Support

    Answered by EltonCris on March 21, 2017 at 05:37 AM

    Update: Delayed email issue should be resolved now.

    Thanks!