What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please change my upgrade to the new credit card on file and refund the old card!

    Asked by lorikillory on March 20, 2017 at 07:32 PM

    It is very frustrating that you don't ask which credit card that you want to bill to when an client is upgrading!  Please refund my old credit card and charge the new credit card that is on my account for the Silver upgrade that I just submitted.  Receipt # 2984-9452 

     

    Thank You,  Lori Killory  

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    JotForm Support

    Answered by Kiran on March 21, 2017 at 01:07 AM

    Please be noted that JotForm is a subscription based service and renews it automatically using the credit card information available with the payment processor. If you have updated the Credit card information from the billing section of your account, the subscription will be renewed using the updated card. 

    I see that you have upgraded your account to Silver yearly plan today and the card on file is ending with 1007. If you want to use a different card, please update the credit card from the billing section.

    Please confirm if you want to cancel the current subscription and process a refund so that you can upgrade your account again using the changed card.

    We will wait for your response. Thank you!