What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why am I getting repeated submissions on forms?

    Asked by ErinLenz on March 20, 2017 at 07:43 PM

    This has happened to me with several different submissions.  Today alone I received 20+ resubmissions from a submission from yesterday.  like 15-20 this morning around 8 am and another 9 or so just now (6:30pm).  This is annoying because it's going to my email and creating spam as well as the excessive notifications.  Now I'll need to go in and delete the duplicate submissions again.

    This is not the first time this has happened.  Is there any way I can prevent this?

  • Profile Image

    Answered by Ian on March 21, 2017 at 12:48 AM

    I would suggest you to add captcha field to the form to avoid duplicate and spam submissions.


    Let us know if you have more questions.

  • Profile Image

    Answered by ErinLenz on March 21, 2017 at 06:34 AM

    I can do that, but I don't think this person is sitting g on the other end hitting submit repeatedly. Will adding the captcha fix it if that's the case?

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 21, 2017 at 10:38 AM

    Please note that my colleague Ian suggested adding a captcha field because it's not always the case of a person hitting submit repeatedly, sometimes multiple submissions happen accidentally.

    Just to give you one example: when your browser is set to re-open your previous tabs when it starts, and one of those tabs is a thank you page of a form you submitted, that could easily result in a second submission, a third.. and so on.

    Having a captcha field would prevent accidental submissions like that, because it requires attention in order to submit again.

    I hope this sheds some light on the suggestion. If you need further assistance please let us know and we will be happy to help. Thank you.

  • Profile Image

    Answered by ErinLenz on March 21, 2017 at 10:43 AM

    It does, thank you.  I'm sorry if I was "short" in my original post or my response.  It seems to happen on all of my forms, so I'll just add the captcha to them all.  Thank you for your help.  I really do appreciate it!  - It just gets frustrating getting 75 emails/notifications from one form submission :).

  • Profile Image

    Answered by Ian on March 21, 2017 at 11:54 AM

    Yes, we understand your frustration.

    Implement the captcha and let us know if you still need further assistance regarding the same.

    We are here to help you.