What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I get sales tax working?

    Asked by favoritegifts on March 20, 2017 at 08:18 PM

    Your manual regarding sales tax implementation does not work. Do you have live support so that we can be walked through this?

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    JotForm Support

    Answered by Kiran on March 21, 2017 at 01:36 AM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support. Your questions on this support forum shall be answered in a timely manner. 

    Are you referring to the Tax method discussed in the guide below?

    https://www.jotform.com/help/296-How-to-Add-Tax-to-Your-Payment-Form

    If you have not tried using this method, request you to give a try and let us know if you need any further assistance. Alternatively, you may consider performing calculations using a form calculation widget on the form by configuring the products manually on the form using individual fields.

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    You may then pass the final result to the payment field for processing.

    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    Hope this information helps!