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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder either very delayed or not working

    Asked by Shininglights on March 20, 2017 at 09:24 PM

    Usually the autoresponder and notifications are almost instant.  Today they are both delayed by over an hour; in fact, I'm not sure they will come at all.  I checked the bounce list and that is not the problem.  Please let me know how to fix this problem.


    Thank you!

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    JotForm Support

    Answered by liyam on March 21, 2017 at 02:47 AM

    We apologize for this inconvenience, Shininglights.

    I confirm that up to this point, delays on email alerts are still being experienced by users. This matter has already been reported to our development team and it should be resolved anytime soon.

    For the meantime, please setup an SMTP to use it as your email sender for your email alerts. You can check this guide for more information: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you have a gmail account, you can use this as your SMTP sender as well, but there requires an additional setting to enable. Please check this guide for the detailed information: https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

    Feel free to get back to us if you had more questions.