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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are not being displayed in my webpage

    Asked by kushki on March 20, 2017 at 10:07 PM

    My forms won't display in my website.

    Page URL:
    https://www.kushkipagos.com/pages/aplicacion-cuenta-kushki-colombia

  • Profile Image

    Answered by Ian on March 21, 2017 at 03:08 AM

    I could not replicate the issue at my end. This is the screenshot of what I see at my end 

    Please try again, let us know if you still face any issue. 

     

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    Answered by Ian on March 21, 2017 at 03:08 AM

    Also let us know if you you can access the form at URL https://www.jotform.com/70648516600656

     

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    Answered by Oswaldo on March 21, 2017 at 01:09 PM

    Hi, the issue persists. The form still won't display at https://www.kushkipagos.com/pages/aplicacion-cuenta-kushki-colombia. I tried https://www.jotform.com/70648516600656 and the form works fine there. Any suggestion on what might be happening?

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    Answered by kushki on March 21, 2017 at 02:11 PM

    It seems like is a DNS configuration for our region because we are not able to open https://form.jotformz.com/jsform/70648516600656", we are located in Ecuador, is there a way in which you can generate more generic URL which can be solved and accessed from our region?. This might be happening for all our current forms. Thank you!

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    JotForm Support

    Answered by Jan on March 21, 2017 at 05:14 PM

    The link you provided is incorrect. It is a link from the embed script code. I opened your webpage and the form is showing properly.

    Please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Here's the iFrame code:

    <iframe id="JotFormIFrame-70648516600656" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70648516600656" frameborder="0" style="width:100%; height:17047px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-70648516600656"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>

    As you can see, I changed the source to https://form.jotform.com/70648516600656. Also, I cleared your form cache so that your forms will be refreshed from our severs.

    Hope that helps. Thank you.