Forms are not being displayed in my webpage

  • kushki
    Asked on March 20, 2017 at 10:07 PM

    My forms won't display in my website.

  • Ian
    Replied on March 21, 2017 at 3:08 AM

    I could not replicate the issue at my end. This is the screenshot of what I see at my end 

    Forms are not being displayed in my webpage Image 1 Screenshot 20

    Please try again, let us know if you still face any issue. 

     

  • Ian
    Replied on March 21, 2017 at 3:08 AM

    Also let us know if you you can access the form at URL https://www.jotform.com/70648516600656

     

  • Oswaldo
    Replied on March 21, 2017 at 1:09 PM

    Hi, the issue persists. The form still won't display at https://www.kushkipagos.com/pages/aplicacion-cuenta-kushki-colombia. I tried https://www.jotform.com/70648516600656 and the form works fine there. Any suggestion on what might be happening?Forms are not being displayed in my webpage Image 1 Screenshot 20

  • kushki
    Replied on March 21, 2017 at 2:11 PM

    It seems like is a DNS configuration for our region because we are not able to open https://form.jotformz.com/jsform/70648516600656", we are located in Ecuador, is there a way in which you can generate more generic URL which can be solved and accessed from our region?. This might be happening for all our current forms. Thank you!Forms are not being displayed in my webpage Image 1 Screenshot 20

  • Jan
    Replied on March 21, 2017 at 5:14 PM

    The link you provided is incorrect. It is a link from the embed script code. I opened your webpage and the form is showing properly.

    Please try to re-embed the form using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Here's the iFrame code:

    <iframe id="JotFormIFrame-70648516600656" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/70648516600656" frameborder="0" style="width:100%; height:17047px; border:none;" scrolling="no"> </iframe> <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-70648516600656"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>

    As you can see, I changed the source to https://form.jotform.com/70648516600656. Also, I cleared your form cache so that your forms will be refreshed from our severs.

    Hope that helps. Thank you.