Not receiving notification email

  • Profile Image
    Asked on March 20, 2017 at 11:56 PM

    Olá Não estou recebendo as notificações dos formulários nos emails

  • Profile Image
    Answered on March 21, 2017 at 03:59 AM

    Sorry for the inconvenience. We are experiencing a delay issue on email notifications which have recipient emails like gmail or hotmail. This is already reported to our back-end team and it should be resolved anytime soon. Please use your SMTP settings or your Gmail SMTP as the sender email for now to resolve the issue.

    Also, I checked your email history logs and I didn't see any email recipients landed in our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History

    Hope that helps. If you have questions, please contact us again. Thank you.