What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving notification email

    Asked by lithi on March 20, 2017 at 11:56 PM

    Olá Não estou recebendo as notificações dos formulários nos emails

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    JotForm Support

    Answered by John_Benson on March 21, 2017 at 03:59 AM

    Sorry for the inconvenience. We are experiencing a delay issue on email notifications which have recipient emails like gmail or hotmail. This is already reported to our back-end team and it should be resolved anytime soon. Please use your SMTP settings or your Gmail SMTP as the sender email for now to resolve the issue.

    Also, I checked your email history logs and I didn't see any email recipients landed in our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History

    Hope that helps. If you have questions, please contact us again. Thank you.