What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive notification email

    Asked by charmange on March 21, 2017 at 12:17 AM

    I try the testing on this form, sent to my email but i didn't get it at all. And the end of the thank you page is not complete.

    Page URL:

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    JotForm Support

    Answered by John_Benson on March 21, 2017 at 04:26 AM

    Sorry for the inconvenience.

    We are experiencing a delay issue on email notifications. This is already reported to our back-end team and it should be resolved anytime soon. Please use your SMTP settings to resolve the issue. If you do not have a custom domain, then your can configure GMAIL as the sender email to resolve the issue. Here is how: How to Use Your Gmail Account as Your Email Sender via SMTP

    I checked your email history logs and I didn't see any email recipients landed in our bounce list. Here's a guide on: How-to-View-All-Your-Form-Email-History

    Hope that helps.