What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to track a response email of our forms?

    Asked by PolkMuseumofArt on March 21, 2017 at 09:31 AM

    Several of my Members have complained that they didn't get an automatic email response. I have checked that this option is turned on. How can I check the validity of this complaint?



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    JotForm Support

    Answered by Kiran on March 21, 2017 at 12:37 PM

    Unfortunately, we have experienced a little delay with emails particularly with Gmail and Hotmail. However, the issue is now resolved and the emails should be delivering without any issue. You may check the email history log right from your account settings by following the steps provided in the guide below:


    Please check and let us know if you are still experiencing any issues. We will be happy to take a look again.