How to track a response email of our forms?

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    PolkMuseumofArt
    Asked on March 21, 2017 at 09:31 AM

    Several of my Members have complained that they didn't get an automatic email response. I have checked that this option is turned on. How can I check the validity of this complaint?

     

    Diana 

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    Kiran
    Answered on March 21, 2017 at 12:37 PM

    Unfortunately, we have experienced a little delay with emails particularly with Gmail and Hotmail. However, the issue is now resolved and the emails should be delivering without any issue. You may check the email history log right from your account settings by following the steps provided in the guide below:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please check and let us know if you are still experiencing any issues. We will be happy to take a look again. 

    Thanks!