DropBox Integration: Why file uploads are not being transferred over to DropBox?

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    MattAdams68
    Asked on March 21, 2017 at 12:22 PM

    I want the uploaded files to appear in Dropbox

    This used to be an option. How can it be done now?

  • Profile Image
    Jan
    Answered on March 21, 2017 at 03:16 PM

    The uploaded files together with the PDF submission will appear in the Dropbox folder. Here's a screenshot:

    1st item = uploaded file
    2nd item = PDF submission

    You should have a File Upload field in your form. Here's a guide on how to integrate Dropbox to your form: https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Hope that helps. If you have any questions, let us know. Thank you.

  • Profile Image
    MattAdams68
    Answered on March 24, 2017 at 04:46 PM
    This issue keeps coming and going and is maddening. I have to have the loose JPG’s in my dropbox in order to use your system instead of submittable.com. Tell me you can fix this permanently or not.
    Thanks,
    Matt
    ...
  • Profile Image
    Jan
    Answered on March 24, 2017 at 06:18 PM

    Sorry for the inconvenience.

    Upon checking, we are currently not having any issues with our Dropbox integration. I did a test submission on a form that is integrated with Dropbox and it was successful. The PDF submission and uploaded file appeared instantly in the Dropbox folder.

    May I ask if you already tried to remove the integration and then add it back? If not, please do so.

    I will also clear your form cache. If the issue is still the same, please let us know. Thank you.

  • Profile Image
    MattAdams68
    Answered on March 24, 2017 at 06:46 PM
    I will try that. But also, when I download all attachments (no Dropbox involved), I only get PDF’s of submissions. Again, my goal is to receive the loose JPG’s. Can I do a single download and get them?
    Thanks,
    Matt
    ...
  • Profile Image
    EltonCris
    Answered on March 25, 2017 at 05:35 AM

    You can download the uploaded files in your form submissions page. Here's how https://www.jotform.com/help/356-How-to-Download-the-Submission-Files.

    You can also click on the file URL that is found in the notification sent to your form's recipient email.

    If you have any other questions, let us know.

  • Profile Image
    MattAdams68
    Answered on March 27, 2017 at 04:45 PM
    Again, I have received a submission in my dropbox but only a PDF is there. Not the loose jpegs along with the PDF. Why does this keep happening?
    ...
  • Profile Image
    Mike
    Answered on March 27, 2017 at 08:39 PM

    We have attached a bug report ticket to this thread and escalated it to our developers.

    This thread will be updated once we have any updates.

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    NeilVicente
    Answered on March 29, 2017 at 04:24 PM

    Was the problem intermittent or was it occurring on all submissions? If on particular submissions only, can you please cite a specific submission that didn't get its files sent to your Dropbox account?