What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was I charged $190 for a $19 account?

    Asked by robertgray on March 21, 2017 at 01:06 PM

    On March 12, 2017 my credit card was charged $190 for a 'Silver' $19/mo account. Last 4 of the Credit card is 2100. 

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    JotForm Support

    Answered by david on March 21, 2017 at 03:37 PM

    I checked our billing logs and it looks like you had created a yearly Bronze subscription on March 12th.  This subscription is $190 per year.  If you have selected yearly instead of monthly, let us know.  We can issue you a refund and cancel the yearly subscription.  You can then sign up for the correct subscription.