Why was I charged $190 for a $19 account?

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    robertgray
    Asked on March 21, 2017 at 01:06 PM

    On March 12, 2017 my credit card was charged $190 for a 'Silver' $19/mo account. Last 4 of the Credit card is 2100. 

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    david
    Answered on March 21, 2017 at 03:37 PM

    I checked our billing logs and it looks like you had created a yearly Bronze subscription on March 12th.  This subscription is $190 per year.  If you have selected yearly instead of monthly, let us know.  We can issue you a refund and cancel the yearly subscription.  You can then sign up for the correct subscription.